Product knowledge base
Welcome at Byron product support
Are you searching for support information about your product? Enter your product number or search term.
Did you forget your product number? No problem! You can find it in the product manual or on the bottom of your product.
Back of product:
Enter your search term here...
New support ticket
Check ticket status
Squealing sound from the indoor or outdoor units
Door Lock is not opening or staying open not long enough
DIC-24815 - How do I change the melody?
I have a good picture but bad sound or no sound?
Why is the video image not showing?
How do I use the nameplate on the DIC-221 or DIC-222 series?
How do I connect an additional indoor unit to the DIC-221 series?
How do I connect the door opener to the DIC-221 series?
See all 9 articles
Wired doorbells & pushers
Smartwares View / DIC-23216 - What does 'Power Saving Mode' mean and why can't I reach the device in the app?
DIC-23216 setup guide iPhone
DIC-23112 Wi-Fi Doorbell set-up guide
What are the dimensions of the DIC systems?
Connecting the VD36W outdoor and indoor unit
See all 11 articles
WiFi & Smart doorbells
DIC-23112 - How to install step by step
How to program the RFID tags (User and Admin)