Video intercoms

I have a good picture but bad sound or no sound?
No sound or poor sound can be caused by a few reasons. Please check: 1. If there is no sound at all or just a buzzing sound -  Disconnect all wiring and re-connect. Make sure you check the correct cable colour connection or polarity.  2. If y...
Why is the video image not showing?
There are a few things that can cause the video to not be shown but audio is still available.  Please check: 1. Disconnect all wiring and re-connect, pay attention to the wiring colours or polarity if required.  2. Check the power adaptor, on...
How do I use the nameplate on the DIC-221 or DIC-222 series?
You can remove the cover with a small screwdriver by gently pressing on the right side of the bell and pulling it up.
How do I connect an additional indoor unit to the DIC-221 series?
In order to use an additional indoor station, a 2-core connection must be established between the two devices; for this purpose, the indoor monitor extension connection must be used on both devices. Please note that the additional indoor unit must also ...
How do I connect the door opener to the DIC-221 series?
Several variants are available for these systems: Door opener connection which provides 12 Volt max. 0.5 A. Potential-free NO contact, loadable with 12 Volt max. 1 A. The time for the door opener can be set via this dip switch, please note th...
Pairing VD36W
It is possible that the inner and outer stage no longer communicate together, in the first place it is important to check the power supply of the product. If the problem persists, you can try to learn the devices. 1. Press the power button...
DIC-22815, DIC-22615, DIC-24615 - Frequently Asked Questions
The outdoor unit of my intercom system does not work. What can I do? Please take a look at the rear of your outdoor unit and check the position of the dip switches. It may be that they are not in the correct position. For example, if you want to set your...
How many RFID tags can I use with DIC-24112 and what frequency do they operate on?
Maximum quantity of RFID tags: A maximum of 2 Admin Tags and a maximum of 50 User Tags can be used. What frequency do the RFID tags operate on? The RFID tags operate on the frequency 125khz
How to adjust the camera
On the back of the outdoor unit you will find a Phillips screw. You must loosen this screw to move the camera to the desired position. On the picture you can find the mark where the screw is located on the outdoor unit.