Order

Invoice
You can find your invoice on the website where you have ordered your spare part(s). For the Brand Princess this is https://www.princesshome.eu/en-gb  For the Brand Tristar this is https://www.tristar.eu/en-gb/    Please log in with your username and...
Where can I see if my order has been processed?
You can find your spare part order on the service site. https://www.princesshome.eu https://www.tristar.eu https://www.mtlogic.com https://smart-servicecenter.eu https://www.smartwares.eu Log in with your email address and password. Click...
Can I cancel my order?
An order can only be cancelled if you contact us by telephone on the same working day as the order was placed. If you place an order in the evening, there is a good chance that the order will have already entered the delivery process, which means that it w...
How to order accessories and spare parts
On our website, you will find all products with available accessories and spare parts of our range. However, only the accessories and spare parts can be ordered online.  Placing an order is quick and easy. Type the article number or the name of the produc...