Warranty & repairs

My product arrived damaged. What do I do?
Controleer altijd of de verpakking is geopend. Als je niet tevreden bent met de staat van het pakket wanneer je het ontvangt, accepteer het dan niet en vraag de koerier om het terug te sturen.  Mocht een product dat je hebt besteld direct na ontvangst nie...
Wrong spare part delivered OR I ordered the wrong spare part
If the product you ordered does not meet your expectation (wrongly delivered/ordered), we kindly ask you to submit a warranty request. After you log in to site where you bought the product for example: Tristar: https://www.tristar.eu/en-gb/ P...
Warranty exceptions
Glass accessories, batteries and light bulbs do not come with a warranty (but light fittings do).
The product doesn't work. What do I do?
Step 1: Can you fix the problem yourself? Always look at the frequently asked questions or the product manual first.  You can find this information on the product page within our website. This page can be found by entering the item number or produc...
How to fill out the UPS shipping information?
Dear Sir or Madam, thank you for your e-mail. Enclosed you will find the explanation for filling in the UPS shipping information Please enter your name in this field (first and last name). Please enter your postal address in this field (sh...
Return of accessories and spare parts
After receiving your order, you have 14 days to exchange or return it.  We would like to ask you to report your return before sending it back to us.  You can send it to us by making a return request here (after logging in). You don't have an accoun...
How to pack your return shipment
As a customer, you are responsible for packing the return shipment properly for proper protection during transport.  We have listed a number of recommendations for you below. If you follow these recommendations, the return shipment will be better prote...