Service, Warranty & Repairs

General information about Service, Warranty & Repairs

My article is broken, what now
In general, within the warranty period, with a defective item you can go to the store where you bought it. In a number of cases they can refer you to us. If the product meets the warranty period and the warranty conditions, we will carry out the repair cost...
Do my glass jug, batteries or lamps also fall under warranty
Glass accessories, batteries or lamps are excluded from warranty (a luminaire of course)
When does the warranty expire?
The warranty is void if the defect (in any way) is caused by misuse, neglect and forgery or incorrect adjustments. It is invalid when unauthorised persons make changes or repairs. The warranty is also invalid in the following cases: In the repair of a h...